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The provider had suitable supervision arrangements in place to ensure staff were well trained and received regular management support. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection. To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Although all our professional carers work to ensure that our residents’ needs and preferences are met, we also provide every resident with a named member of staff who will act as their Key Worker.
People were able to take part in social events and spend time with their peers. A complaints system was in place and there was information in alternative formats so people knew who to speak with if they had concerns. Staff had guidance about caring for people at the end of their lives and information was available to show how each person wanted this.
Specialisms / services
One relative told us how they had been involved in writing and preparing their relative's care plan and told us how they had advised the home about the care that should be provided for their relative. They told us "I gave them a lot of information and helped to write the care plan and I have seen the completed plan which is fine and I agree with it." Care records gave staff clear guidance on meeting each person’s individual needs. Potential risks to people had been assessed and plans put in place to minimise the risks. People were provided with a choice of home-made meals and supplements when required. There were sufficient quantities of food and drinks available and people were supported to access these.
We offer a range of care options from residential to palliative care. Residents’ needs may range across the board, including specialist areas as well as supporting those who may require care for dementia. All residents enjoy a dedicated, comfortable environment with their own single bedrooms with en-suite facilities. That’s why Care Concierge’s care experts will act as your personal care consultants. We’ll research on your behalf and find you the right care, at the right cost - turning stress into straightforward.
Ratings:
Autumna is the UK's largest and most comprehensive later-life living & elderly care directory. Our website is free to use, we are proudly independent, and we never take referral fees. We continue to develop their skills and knowledge to ensure that exceptionally high standards of person-centred care is delivered in a friendly manner throughout our service. Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe. Ferrars Hall is brand new care home in the heart of Huntingdon providing residential care in luxury surroundings. The home has a warm, family atmosphere with a highly trained and caring staff team.
The manager confirmed that support documentation was regularly audited to ensure it met people’s assessed needs. However, medicines were not always recorded or administered in a safe way. There were not always enough staff to meet the needs of people who used the service to ensure they received care and support when they needed it. This ensured that only the right staff were recruited and offered employment. People’s personal and health care needs were met and care records provided staff with clear, detailed guidance in how to do this.
Cromwell House Care Home - Huntingdon
– the service isn't performing as well as it should and we have told the service how it must improve. The home has a range of activities which we encourage our residents to be part of. We encourage our residents to be part of the community through the involvement of apprentices and volunteers.
All areas are easily accessible with large lifts to support movement between floors. We have therefore encouraged every provider to open their ‘online windows and doors’ to help you make an informed choice. The profile score is a measure of how much information has been provided. People told us they felt safe living at the home and that they would be able to talk to staff members if they were not happy with something. People told us they were never placed in a position that did not respect their privacy or dignity.
We found that nurses and care staff were knowledgeable about people’s individual care and support needs. People that we spoke with confirmed that staff provided consistent and kind support. Care planning documentation was well recorded and reviewed to ensure that individual care and support needs were being met.
We carried out an unannounced comprehensive inspection of this service on 19 May 2015. These were in relation to the administration of medicines, staffing levels at night and the management of people’s health conditions. Cromwell House Care Home is registered to provide accommodation and nursing care for up to 66 people. At the time of our inspection there were 48 people living at the home. The home is located in the town of Huntingdon close to local shops, amenities and facilities.
From time to time, we would like to contact you about our products and services, as well as other content that may be of interest to you. If you consent to us contacting you for this purpose, please tick below to say how you would like us to contact you. Description Rooms are furnished to a high standard with 24-hour call system, flat screen TV, telephone and broadband facilities. However, we welcome residents to personalise their room with their own belongings and our in-house maintenance staff are always on hand to help. We think it’s important you have detailed, comprehensive information so that you can decide which care providers to shortlist. See CQC's page explaining ratings for more details about ratings and inspection practices of care homes in England.
People were supported to access a range of health care services and their individual health needs were met. The CQC is required by law to monitor the operation of the Mental Capacity Act and Deprivation of Liberty Safeguards and to report on what we find. The regional manager, home manager and staff were knowledgeable about when an assessment of people’s mental capacity was required. Appropriate applications had been made by the provider to lawfully deprive people of their liberty as well as people being cared for in the least restrictive manner. This meant that, where appropriate, people were being lawfully deprived of their liberty. After the focused inspection on 5 November 2015, the provider wrote to us to say what they would do to meet the legal requirements in relation to the safe management of medicines.
Staff had a good understanding of the identification, prevention and reporting of any incident of harm. People’s assessed needs were not always met by a sufficient number of staff who were qualified and competent in their role. Satisfactory pre-employment checks were completed on staff before they were offered employment. People were listened to and were involved in their care and what they did on a day to day basis. People’s right to privacy was maintained by the actions and care given by staff members.
Reviews of people’s care records were completed regularly and more urgently when required. This was to help ensure that the information about people’s care needs to inform and guide staff was relevant and up-to-date. Staff were supported by the new manager, who had identified areas of concern and developed a plan to address these. The provider’s monitoring process looked at systems throughout the service, identified issues and staff took the appropriate action to resolve these. People’s views were sought, although further systems were being developed to ensure everyone was able to give these. Cromwell House Care Home is a care home for up to 66 older people, some of whom may be living with dementia.
The Manor - Care Home Physical Disabilities
These are accessible by stairs or a passenger lift for people or visitors whose mobility requires this. We saw that people’s personal care and social support needs were assessed and met. This also included people’s individual choices and preferences as to how they liked to be supported. People we spoke with told us that they felt well cared for and this was confirmed when we observed care delivery during our inspection.
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